Frequently Asked Questions

How does my subscription work?

Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.

How do I edit what’s in my plan?

Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.

Can I change my next delivery date?

If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.

It’s been a while since I took the quiz. Can I get a new recommendation?

Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.